Incident

Certainly! Here’s a template you can use for the Teams message:

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*IT Support Team

Hi [User Name],

I wanted to let you know that I've picked up your incident [Incident Number]: "[Incident Description]"*.

Could you please confirm if you are still experiencing the issue? If so, I'd be happy to assist further.

Thank you!

Best regards,  
[Your Name]  
IT Support Team

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You can personalize the placeholders ([User Name], [Incident Number], [Incident Description], and [Your Name]) as needed.

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